PayPal

Full Product Data Collection

Data collected January-February 2020

Product name

PayPal

Product URL

https://www.paypal.com/

Parent organisation

N/A

Workflow category

Audience engagement & monetisation

Date product founded

1998

Product description

Payments platform for individuals and businesses alike.

What type of company or organisation is the product owned by?

Publicly-listed company (or group)

Is the company profit-making?

Yes, profitable

How is this product funded?

Takes % of transactions

What market share does the tool have?

Market dominance

Is there an Open Source alternative in this product space?

Yes. Bitcoin

When did the company last release new features?

November 2019: Instant Transfers features expanded to Singapore and Europe.

Have they shared details of the product roadmap?

No

Is there talk of the product raising further investment?

No

Is there talk of the product being acquired?

No

Have there been any newsworthy business issues or challenges in the last 12 months?

Yes. PayPal sues US regulator over ‘confusing’ prepaid card rules, Libra: PayPal first to drop out of Facebook cryptocurrency, PayPal probed in Australia over compliance with laws against financing of serious crimes

Is there a pricing model listed on the website?

Yes

How clear & transparent is this pricing model?

Partly: some pricing listed; must speak to salesperson to confirm

What is the range of prices offered?

Highly variable depending on scale, from $1 to millions.

What factors drive higher pricing?

Additional features, Customer size

What skills are needed to get this tool set up & usable?

Needs tool/domain expert to configure

What skills are needed to USE this tool day-to-day?

Needs tool/domain expert for ongoing use

Does this tool use proprietary file formats for saving documents & outputs?

Defaults to common open standard file formats

Is the product reliant on 3rd-party APIs or interoperability to function?

No

Have there been any newsworthy technical issues in the last 3 years?

No

How clear is the Terms of Service for users (i.e. publishing customers)?

Simplified, plain English TOS

Does the product have a data collection & usage policy on its website? (Can be a GDPR statement)?

Yes, comprehensive.

Is their data policy “GDPR everywhere”?

No, different rules in different markets

Does the product require your audience to sign-in to use it?

No, sign-in is optional

IF SIGN IN REQUIRED: Does audience sign-in use 3rd party platforms?

No 3rd party auth, just a user account

Does the public product website mention how to export or transfer your data to another service?

No / cannot tell

Does the public product website mention how to delete your data?

Only limited deletion available

Have there been any newsworthy security breaches with this product in the last 3 years?

Yes. PayPal Says 1.6 Million Customer Details Stolen in Breach at Canadian Subsidiary

Does the company have an accessibility statement on its website?

Yes

Does the company release information on the diversity of the workforce?

Yes