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Dropbox

Published onMay 19, 2020
Dropbox

Full Product Data Collection

Data collected January-February 2020

Product name

Dropbox

Product URL

https://www.dropbox.com/

Parent organisation

N/A

Workflow category

Storage & archiving

Date product founded

2007

Product description

Cloud storage and productivity for businesses and individuals.

What type of company or organisation is the product owned by?

Publicly-listed company (or group)

Is the company profit-making?

No, loss-making

How is this product funded?

Subscriptions

What market share does the tool have?

#2 brand

Is there an Open Source alternative in this product space?

Yes. Nextcloud, ownCloud, Syncthing

When did the company last release new features?

November 2019: Trello integration

Have they shared details of the product roadmap?

No

Is there talk of the product raising further investment?

No

Is there talk of the product being acquired?

No

Have there been any newsworthy business issues or challenges in the last 12 months?

Yes. Macquarie pulled into massive Dropbox class action

Is there a pricing model listed on the website?

Yes

How clear & transparent is this pricing model?

Very: full pricing listed

What is the range of prices offered?

FOR INDIVIDUALS:
Plus: $11.99/month or $119.88/annum
Professional: $19.99/month or $198.96/annum

FOR TEAMS:
Standard: $15/user/month or $150/user/annum
Advanced: $25/user/month or $240/user/annum

What factors drive higher pricing?

Additional features, More users (publishing-side)

What skills are needed to get this tool set up & usable?

Needs tool/domain expert to configure

What skills are needed to USE this tool day-to-day?

Plug & play (any non-technical user can do it)

Does this tool use proprietary file formats for saving documents & outputs?

Defaults to common open standard file formats

Is the product reliant on 3rd-party APIs or interoperability to function?

No

Have there been any newsworthy technical issues in the last 3 years?

Yes. Dropbox Zero-Day Vulnerability for Windows identified in 2019, temporary fix achieved

How clear is the Terms of Service for users (i.e. publishing customers)?

Technical, legalistic TOS

Does the product have a data collection & usage policy on its website? (Can be a GDPR statement)?

Yes, comprehensive.

Is their data policy “GDPR everywhere”?

GDPR unclear on these details

Does the product require your audience to sign-in to use it?

N/A not an audience-facing tool

IF SIGN IN REQUIRED: Does audience sign-in use 3rd party platforms?

N/A not an audience-facing tool

Does the public product website mention how to export or transfer your data to another service?

Yes: Export/transfer publisher content

Does the public product website mention how to delete your data?

Yes: for publisher data only

Have there been any newsworthy security breaches with this product in the last 3 years?

No

Does the company have an accessibility statement on its website?

No / cannot find

Does the company release information on the diversity of the workforce?

Yes

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